T&C’s

Terms & Conditions

Hire Rates/Periods All our prices exclude VAT which will be added on all quotations and invoices once an inquiry has been made. All dry hired equipment must be returned or made available for collection at the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item, or the total of consequential losses attributable to its late return. Delays and failing to arrive at the agreed time can result a non-refundable cancellation.

Identification/Proof of Address and Deposits The full amount of any deposit(s) that are paid are non-refundable if any item is lost, stolen or damaged. Identification and proof of address (no later than 3 months to date) must be provided by the hirer when dry hiring equipment. ID and Proof of address will be retained by us until the return of all equipment. Exceptions may include:-where equipment is delivered to a hirer’s home address, council authorities, company representatives and previous known clients. (If ID is not made available, equipment will not be dry hired). Any or all deposits are taken at our discretion and we reserve the right to ask for a full deposit to the value of the goods. The hirer must have substantial insurance in place to cover the full cost of any loss or damage to the equipment while on hire or whilst being transported.

Cancellations We don’t have a cancellation fee policy however all we ask is that we are provided with as much notice as possible. We have never cancelled or failed to turn up for an event we have been engaged for. In an event that we cannot fulfil an engagement, our liability is limited to the cost of alternative hire, subject to a maximum of the fee we have agreed with you. We will not be liable to you for any other direct or consequential losses. Our liability is also limited by giving you notice, in the same proportion and applying the same periods we apply to your liability to us, and by force majeure. We will not be liable for any failure to supply a product or service where that failure is wholly caused by an event beyond our control that we could not reasonably anticipate, forestall or prevent. This may include (but is not limited to) acts of war, terrorism, extreme weather conditions, or natural disasters and where any public authority advises that only essential journeys should be undertaken, any product or service we supply shall not be considered essential.

Equipment Condition and Usage We check the condition and operation of all equipment before it leaves us. On accepting delivery you agree that it is in good condition and fully operational. We reserve the right to substitute your hire item(s) & provide you with a like-for-like exchange should your product be faulty or not available. No service or repair is to be attempted with the exception for serviceable fuses and lamps. User-replaceable parts (fuses or lamps) may be replaced with manufacturer specified parts. The removal of panels or panel screws invalidates manufacturer’s warranty, and the hirer is liable for the full cost of replacing equipment where evidence of such is found. Generators must not be used to supply electrical power to any item of our equipment without our expressed permission. The unauthorized use of any generator entitles us to its immediate recovery without notice or penalty, and will result in further action by us if damage is caused due to the use of a generator that has provided an inadequate power supply. It is the hirer’s responsibility to ensure equipment is suitable for the purpose intended, and is used safely and legally. Anyone appointed to operate or supervise equipment must be competent to do so (and received appropriate training where required). Equipment may only be used within manufacturer guidelines. Any misuse of equipment entitles us to its immediate recovery without notice or penalty, and may result in further action by us if it has been tampered with or damaged. Any instruction to “turn down” or “turn off” given by an authority (i.e. police or local council representative) must be followed immediately and maintained. The hirer will be liable for any consequential losses due as a result of failing to observe such instructions given by appointed authorities.

Damage or Loss of Equipment Unless it arises from our own actions of negligence, a hirer is liable to us for the whole costs of replacement and any consequential losses, due as a result of damage, theft or loss that occurs during the period of hire (including that resulting from any third party’s use of our equipment). All pre-paid deposits will also be forfeited. If no deposit has been made you are agreeing and giving us the full entitled right to debit any debit or credit card which has been used to make payment upon hire. Where hired equipment is returned ”non-working” damaged / faulty or broken in any way we reserve the right to charge debit or credit cards up to 14 days after the date of hire to give time to eliminate whether it was due to malfunction of the equipment or misuse by the hirer.

Payment Hire fees for dry hire equipment including deposits must be made in full at or before the time any equipment is received by the hirer by bank transfer. Invoiced clients (must be pre-approved by us first) will need to clear outstanding fees within 7 days of the invoice date. Late payments will incur daily late payment penalties of 5% of the outstanding sum for a maximum of 31 days. After 31 days from the invoice date, if it remains unpaid and outstanding beyond this time, proceedings to make a court claim against the hirer will be made. Cheque payments are not accepted. Receipts of payment must be received by customer/payee as a confirmation of hire. This receipt is attached in the confirmation email, without receipt the hire is not confirmed.  Payments made on the day of hire may not be accepted unless agreed.

Rights and Ownership All equipment remains the property of Prestige Sound & Light Ltd . A hirer cannot export, sell, lease, lend, sub-hire, modify or dispose of any equipment. Furthermore the location of all equipment must always be made known to us at Prestige Sound & Light Ltd. If you have any queries regarding any of the above then please contact us before any bookings are made via email info@prestigesoundandlight.co.uk or phone us on 01932 239005

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